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FAQs
Booking
How to use the seating map when booking?
Refunds
Can I exchange my tickets?
What is iTICKET's refund policy?
Tickets
My name is on all the tickets, will my friend/colleague/family member be able to use this ticket?
What happens if my tickets are lost, stolen or don't arrive?
I need access to a wheelchair seat - how do I do this?
Can I purchase a door sales ticket at the actual venue?
Where can I get the best tickets?
What happens if I choose a seat but don't pay for it?
How do I know I have sucessfully chosen a seat?
Can I choose my own seat?
Can I purchase tickets over the phone?
How can I purchase tickets?
Payment
Can I get my tickets before I pay?
How does the bank transfer payment option work?
How will the charge show up on my credit card?
How can I pay for my tickets?
Security
What happens to my personal details once I register with iTICKET?
Does iTICKET store credit card details entered during the payment process?
What security measures does iTICKET implement in its systems?
Deliveries
I've received my eTickets, do I have to print them?
Can you notify me when my tickets are sent?
Can I choose to pick my tickets up at the venue?
How long does it take to receive my tickets?
ePass
I can’t find my ePass Ticket
What is an ePass?